Frequently Asked Questions
Submit a question
  • What is Charity Apple?

    Charity Apple is a 100% non-profit initiative by the Rotary Club of Colombo in Partnership with Saberion Pvt Ltd and Hatton National Bank and our expectation is to accumulate financial aid for the people in need via Crowd funding.

  • How does Charity Apple fund its day to day operations?

    100% of every donation made on Charity Apple directly funds the cause you choose. We cover our overhead expenses separately through private donors and the “Optional Tip” feature on the site that is available to donors to contribute towards whilst submitting a donation to a chosen cause.

  • Does Charity Apple plan to become financially sustainable?

    Yes. Financial sustainability is very important to us. We will never take a cut of donations made to the beneficiaries, but our goal is to be 100% financially self-sustainable within three years of launch. Despite being a new organization, we are already implementing various activities to raise organizational funds, including asking donors for an additional contribution to Charity Apple when donating for a cause, forming corporate partnerships, and licensing software.

  • Can I see your financials?

    Of course! We are 100% transparent. Period. If you have any questions, please email info@charityappple.org and we’ll be happy to help.

  • Why was my credit card declined?

    Credit card companies and banks decline cards for many reasons. To ensure your financial information remains secure, Charity Apple does not receive details about why your card was declined. Unfortunately, this means we can’t resolve the problem for you. If your card is declined, please contact your credit card company or bank for help completing your donation.

  • What security measures do you take to protect my credit card?

    We take your security seriously, and we go above and beyond to ensure that your credit card information is safe on Charity Apple. We start by serving our SSL certified website over HTTPS, so that your browser only communicates with our server over a secure channel. When it comes to processing the payment the entire process is handled by our partner Hatton National Bank, which is one of Sri Lanka's largest private banks.

  • Who is eligible for Charity Apple funding?

    Basically, anyone or any organization that truly needs help. We are not biased to any one type of cause. As long as a need exists, we are ready to assess it and help to raise funds for the cause.

  • Who decides which causes are eligible for funding?

    The decision to fund ultimately resides with the core operations team and the Rotary Club of Colombo. The team will run a thorough assessment on the cause and based on our findings we will publish the cause for funding.

  • What if a profile isn't funded?

    Profiles are posted on Charity Apple until they are fully funded. We work closely with our Partners to determine how many profiles we are able to fund based on current donor demand. If donor demand increases, we increase the number of profiles our partners can submit for funding, and vice versa. We also keep an emergency reserve in our operations account equal to the total number of unfunded profiles we’ve accepted to ensure we never promise donations to recipients that we can’t fund.

  • How do I know if the need is fulfilled?

    Charity Apple is 100% transparent as far as our causes are concerned. A detailed report on completion of the project will provide you with all the necessary details about the success of the project.

  • What if a patient passes away?

    In rare cases, a patient may not receive the treatment that was funded for them on Charity Apple. This may happen if a patient decides against treatment at the last minute, no longer needs care, or passes away before treatment is provided. If this happens, Charity Apple will use their discretion to re-allocate the funds to another worthy cause in our network.

  • How does an organization become a partner?

    Should you wish to partner with Charity Apple and enhance our operation, please feel free to get in touch with us. Please explain how you wish to contribute and we will get in touch.

    If you wish to propose a worthy cause, please click here and fill up the proposal form. An agent from Charity Apple will get in touch with you.

  • How do I know my money will go to fund the cause I choose?

    At Charity Apple we are 100% transparent. We will provide our donors with detailed reports on completion of the project. We are committed to ensuring that not only does 100% of your donation go towards your cause, but that it goes to the cause you have specifically chosen. Accounts will be shared to donors on request.

  • Can I donate to Charity Apple via Paypal?

    Unfortunately we are not in a position to accept donations via Paypal. Sri Lanka is not a Paypal friendly country and therefore we cannot remit the funds from a Paypal account to a Sri Lankan bank account. We would love to add this feature but financial regulations do not permit us to do so.

  • Can I donate online if I reside overseas/using a non Sri Lankan credit card?

    Yes, all international credit cards are accepted, provided you are using Visa or Mastercard.

  • Do I have to use a credit card to fund a cause?

    No, should you not wish to donate online via credit card, please use one of the methods below:

    Drop off your donation at 78, Layards Road, Colombo 05. Please hand over your donation to Mr. Mufaddal Lukmanjee and remember to clearly state the amount and cause that you are donating to. Drop off times are Monday to Friday 9:00AM to 5:00PM. Phone: +94 11 5645025. Click here for a route map

    Or

    Deposit the funds to the below bank account. Please clearly indicate the cause title when making your donation

    Account Name: Rotary Club of Colombo
    Account Number: 076010128195
    Bank: Hatton National Bank
    Branch: Cinnamon Gardens, No. 251, Dharmapala Mawatha, Colombo 07, Sri Lanka
  • Do you have a question that wasn't answered here?

    If you have a question that wasn’t answered here, please submit your question here and we will respond to you as soon as we are able. If we receive multiple questions about a similar topic, we shall redirect you to the question that is already answered.